Our orders are shipped using FedEx, UPS, USPS, Canada Post, and their affiliated partners. You will receive a tracking number once your item has been shipped. Please use the information below as a guide to understand when to expect your delivery, but bear in mind that shipping dates are an estimate only, and cannot be guaranteed.

How long will it take my order to ship?

We are a small team working to fulfil your orders every day. Please allow 1-2 business days for processing and fulfilment before your item gets shipped out. Orders are shipped Monday-Friday, 9am-5pm MST.

Once your item is shipped, you will receive an email confirmation which includes your tracking number.

Please note: we rely on FedEx, UPS, USPS, Canada Post, and their affiliated services within other countries and cannot guarantee that shipments will be delivered on time.

If you have any concerns about your order status, please don't hesitate to reach out: info@strts.ca.

 

SHIPPING WITHIN CANADA

Alberta, British Columbia, and Saskatchewan

• Expedited shipping: 2-4 business days.
  • CAD $10  flat rate.
  • Free on orders over CAD $125 

Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Prince Edward Island

• Expedited shipping: 3-5 business days.
  • CAD $10 flat rate.
  • Free on orders over CAD $125

Canadian Territories + Newfoundland & Labrador

• Canada Post shipping (with tracking): 15-18 business days

  • Rates calculated at time of check out.

 

SHIPPING TO THE UNITED STATES

All orders shipped within the USA and Canada are fulfilled domestically — no customs duties or import taxes will apply.

All states, excluding Alaska

• Standard shipping : 5-9 business days
  • USD $6 flat rate.
  • Free on orders over $75 USD

• Expedited shipping : 2-4 business days
  • USD $10 flat rate.

Alaska

• Standard shipping : 5-9 business days
  • USD $8 flat rate.
  • Free on orders over $135 USD

• Expedited shipping : 2-4 business days
  • USD $18 flat rate.

Where do you ship?

We ship across Canada, the United States and to most international locations served by Canada Post.

Will I be charged customs duties & taxes?

All orders shipped within the USA and Canada are fulfilled domestically — no customs duties or import taxes will apply.

For orders shipped outside the USA and Canada, you are responsible for any applicable customs duties, taxes, and import fees required by your local government.

Will there be additional sales taxes on my order?

Sales taxes are calculated & applied automatically to your order at checkout. Taxes are calculated based on the province/territory where the items are being shipped. 

Customers outside of Canada will not be charged a sales tax, but do bear responsibility for any customs duties, taxes & import fees from your local customs agency. Please check with your local customs agency regarding fees. 

Unclaimed packages

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrectly entered address. In the event you refuse a shipment from STRTS, you are responsible for the original shipping costs as well as any customs, taxes & import fees.

Shipping on returns & exchanges

We understand that shopping online and finding the right item for you can be challenging. Currently, we are not able to offer free shipping on returns & exchanges. Shipping on returns & exchanges will be calculated according to your post office or courier of choice.