Politique de remboursement

Return & Refund Policy

We want you to love your purchase. If something isn’t right, our return and exchange process is simple and hassle-free.

➡️  Start a Return or Exchange

1. Return Window

You may request a return or exchange within 30 days of receiving your order.


2. Return Conditions

To be eligible for a return or exchange, items must be:

  1. Unworn and unwashed

  2. In original condition, with tags attached

  3. Free from stains, odors, or damage

  4. Returned from the same country they were delivered to

  5. Unaltered (not tailored, damaged, or modified)

Items returned outside of policy may be returned back to the customer at their expense.


3. Exchanges

Same Item, Different Size – Free

Exchanges for the same product in a different size are always free.

We cover all shipping costs for size exchanges.

You can submit a size exchange directly through our return portal: https://strtsca.returnscenter.com.

Different Product

If you would like to exchange for a different style/product, please contact us at info@strts.ca and our team will assist you.

Exchange Processing Time

Exchange orders will be shipped once the original item is received at our warehouse.


4. Returns & Fees

Canada

  1. Return fee: 8 CAD

  2. Free if the issue is caused by us (wrong item, defective product, fulfillment mistake).

  3. We will provide a prepaid return label.

  4. Please follow the instructions in our return portal.

United States

  1. Return fee: 8 USD

  2. Free if the issue is caused by us (wrong item, defective product, fulfillment mistake).

  3. We will provide a prepaid return label.

  4. Please follow the instructions in our return portal.


5. Refund Method

Refunds are issued to your original payment method or store credits once the returned item has been received and inspected.

Please allow 5–10 business days for processing.

Shipping fees are non-refundable.


6. Lost Return Packages

We are not responsible for return packages lost after drop-off unless the prepaid return label provided by us was used.


7. Damaged or Incorrect Items

If you received the wrong item or a defective/quality-issue product, your return will be free.

Please email us within 7 days of delivery at:

📩 info@strts.ca

Include your order number and photos for faster resolution.


8. Non-Returnable Items

  1. Final sale items

  2. Items marked “Non-returnable” or “Final Sale” at checkout


9. How to Start a Return or Exchange

  1. Visit our return portal: https://strtsca.returnscenter.com

  2. Enter your order details

  3. Select return or exchange

  4. Print the prepaid label

  5. Drop off your package

  6. We will process your return/exchange once received